Original topic:

Wifi stopped working after the update, bluetooth works

(Topic created on: 12-24-2023 10:51 PM)
414 Views
Pumpkin01
Active Level 2
Options
Galaxy Z
My wifi stopped working now. i can't turn it on. Was able to after doing restart and factory reset for a time, but when folded, it stopped working. Now it won't work at all. Also, my Bluetooth was working fine, but now headphones will connect, but no sound😮💨I have tried everything, including reset. GALAXY Z FOLD 4

image


0 Likes
7 Comments
RedDogRabbit
Expert Level 5
Galaxy Z

Sounds like it MIGHT be a hardware issue? 

Try Resetting the Network Settings & Open the Samsung Members app & Click on Support & run the Diagnostics for WiFi and Bluetooth, see if you get any error messages?

 

Pumpkin01
Active Level 2
Galaxy Z
Can't run the wifi diagnostic since I can't turn it in at all. Bluetooth is showing normal.1703506570907_1703506570897_0.jpg1703506669682_1703506669672_0.jpg
0 Likes
RedDogRabbit
Expert Level 5
Galaxy Z

Since you already tried a Factory Reset, visit a Samsung Service Centre to get it checked out by a tech. 

https://www.samsung.com/ca/support/service-center/

Evan5935
Active Level 3
Galaxy Z
Still covered under the one year warranty or under samsung care? If so, you shouldn't have an issue getting it refurbished or repaired because it does kind of sound like a hardware issue
0 Likes
Helenna
Moderator
Moderator
Options
Galaxy Z

Hi, we request you to please visit the nearest service center and get the device examine by the technician to know the root cause of the issue.

https://www.samsung.com/ca/support/service-center/

Please visit the link given above to know the nearest Samsung authorized service center.

Jeff74
Beginner Level 2
Galaxy Z
Blue tooth works for me but wifi keeps dropping. All it does is cycle through connecting and disconnecting.
blucastle1373
Beginner Level 2
Galaxy Z
Bluetooth won't work for me