Original topic:

Should I send it in for repair?

(Topic created on: 11-02-2023 03:49 PM)
209 Views
HoshinoAiri
Active Level 1
Options
Galaxy Z
I asked about the hinges on my flip 5 a while ago as they seems to be not completely flat.I'm thinking about requiring for a mail in repair.However I took the phone to local CC and they said "this is completely normal",and one of my friends also using flip 5 said this is unable to fix.I don't know if I should mail it in because there's also a lot of negative reviews on the repair shop according to the address provided by Samsung.
10 Comments
Trollfais
Active Level 3
Galaxy Z
Could you attach a photo?
0 Likes
HoshinoAiri
Active Level 1
Galaxy Z
.20231023_044405_IMG_3415_1000005890_1698050645.jpg20231023_044352_IMG_3414_1000008020_1698050632.jpg
0 Likes
HoshinoAiri
Active Level 1
Galaxy Z
I found that if you push it a little bit it becomes flat,but I don't know if it's normal
Trollfais
Active Level 3
Galaxy Z
I'm able to see it a little too. What I would do is visit the centre once again & ask the employee to compare a new flip with yours, side by side
0 Likes
HoshinoAiri
Active Level 1
Galaxy Z
Good idea, I'll try it
0 Likes
Trollfais
Active Level 3
Galaxy Z
Let me know how it goes!
0 Likes
Helenna
Moderator
Moderator
Options
Galaxy Z

Hi, we request you to please visit the nearest service center and get the device examine by the technician to know the root cause of the issue.

https://www.samsung.com/ca/support/service-center/

Please visit the link given above to know the nearest Samsung authorized service center.

0 Likes
HoshinoAiri
Active Level 1
Galaxy Z
I already took this to a service center but they say it's normal,and i don't know what to do
0 Likes
Ovej
Beginner Level 2
Galaxy Z

Have the repair it before the warranty runs out. After that Samsung will rob you. My flip did not open fully and Samsung asked me to pay 525 plus tax for fixing the faulty hinge 😞

0 Likes