Original topic:

Desperately trying to get this phone but Samsung keeps Cancelling it!

(Topic created on: 08-20-2021 05:13 AM)
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Samsung_6HWSVJd
Active Level 1
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Galaxy Z

OK I have been desperately trying to get the Z fold 3 with the promo via Samsung Canada online. I received an advanced registration promo code. I enter all the info and the order gets cancelled. NO reason why. I call customer support and they theorize that my billing address doesn't exactly match my shipping address. There is NO WAY I can have my order delivered to my billing address because it is a PO Box. However, Costco, Amazon, Walmart, Best Buy are all able to differentiate between my billing and shipping address. I have had my order cancelled 3x and the customer service guy on my 2nd call suggests I remove my PO box from my billing address to make the addresses the same. I well imagine that today I will yet again receive a cancelled order because my billing addy doesn't exactly match my Visa address. Oh btw I also tried to pay via Pay Pal which was also cancelled. 

I think Samsung is just trying to d*** me out of the promotion products... NO one can help clear this up and you CANNOT order the product via phone. I also live in an isolated area so Samsung experience store is out of the question. I also want the promo that is offered online.

 

Can anyone help me???

 

Thank you

11 Comments
uzairm87
Active Level 8
Galaxy Z
Had multiple promo codes signed up b4hand. Kept getting cancelled. Work around was to pay using paybright finance and then pay it off right away. Worked then but lost almost all promo codes need more and they refused
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Gemini
Active Level 7
Galaxy Z
@Samsung_6HWSVJd if it gets cancelled again try paying with PayPal, just make sure the billing address you enter in your order matches the one on PayPal
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