I purchased the Z Fold 6 from Samsung online shopping in Canada. It arrived on Thursday September 5th.. within 30 minutes I called Samsung requesting to return it. I just decided to keep my z-fold 5... Samsung assured me I would have a FedEx way bill to send it back within 3 to 4 hours.... 4 days later Monday evening I still do not have the FedEx waybill email to send it back... Everyday I call and I've even spoken to a manager and they say that there is some issue getting the waybills/shipping label from fedex. Has anyone heard of this or experience this? Not getting a waybill?
We are sorry to hear this issue from you. If you haven't tried to contact the Live chat team, we kindly request you to please contact our Live chat team by the link given below. So that they will help you accordingly and try to resolve the issue soon.
Please contact our Live chat team by the link given below.
I have contacted them multiple times a day for the last 5 days.. they just keep telling me they're working on it but it's the same thing. Every day goes by and every day I don't get a way Bill to return the phone.
We are sorry for the inconvenience caused to you. Kindly provide us the details requested in the DM(direct message), so that it will be helpful for us to assist you accordingly.
Please check the direct message by following the below instructions and reply to us with the requested information. Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community) and click on the Message icon at the top right (Samsung Members) >> Inbox >> Reply to the DM (Direct Message).
OR
Viewing your Direct messages Inbox from your device. On the Members app go to the Community tab. Click on your profile picture and username. Click on Direct message.
