Original topic:

Problem Flip Z6

(Topic created on: 08-09-2025 12:51 PM)
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rimka
Beginner Level 3
Options
Galaxy Z
I'm having a big problem... every time I open an app, a window opens with this message: "Label 5000000002117" I don't know what it is anymore, I don't want to open my phone anymore, it's driving me crazy.
 
 
I'm having a big problem... every time I open an app, a window opens with this message: "Label 5000000002117" I don't know what it is anymore, I don't want to open my phone anymore, it's driving me crazy.
 
 
Im having a big problem, every time i open a app, a Windows open with this message. "Label analyzed (libellés analysé) 5000000002117" 

Everyyyyyy time !!! 

Indont know what it is anymore, i dont want open my phone anymore , its driving me crazy. SOMEONE CAN HELP ME ?


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4 REPLIES 4
rimka
Beginner Level 3
Galaxy Z
Weird1754769560651.jpg
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RedDogRabbit
Expert Level 5
Galaxy Z

That error doesn't bring up any information. 

Don't know if it's malware, spyware or something else? 

If that was happening on my device, I don't think that I'd even bother backing up with Smart Switch.. I'd probably just Factory Reset & Change ALL my Passwords & enable 2-Step Verification & Passkey security. 

If you still have the same issue, visit a Samsung Service Centre to get it checked out by a tech. 

https://www.samsung.com/ca/support/service-center/

 

SeamusDelion
Active Level 7
Galaxy Z
Buy a new phone.
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Helenna
Moderator
Moderator
Options
Galaxy Z

Hi rimka,

That code doesn’t appear to match any standard Samsung system message and may be triggered by a third-party app or service.

As suggested by RedDogRabbit, we recommend performing a factory reset without restoring via Smart Switch, then changing all passwords and enabling 2-Step Verification or Passkey security for added protection.

If the issue persists after the reset, please visit a Samsung Service Centre for a full diagnostic using the link above.

Thank you.

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