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08-09-2025 12:51 PM (Last edited 08-09-2025 01:04 PM ) in
Galaxy ZI'm having a big problem... every time I open an app, a window opens with this message: "Label 5000000002117" I don't know what it is anymore, I don't want to open my phone anymore, it's driving me crazy.
I'm having a big problem... every time I open an app, a window opens with this message: "Label 5000000002117" I don't know what it is anymore, I don't want to open my phone anymore, it's driving me crazy.
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08-09-2025 12:59 PM in
Galaxy Z- Mark as New
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08-09-2025 03:47 PM in
Galaxy ZThat error doesn't bring up any information.
Don't know if it's malware, spyware or something else?
If that was happening on my device, I don't think that I'd even bother backing up with Smart Switch.. I'd probably just Factory Reset & Change ALL my Passwords & enable 2-Step Verification & Passkey security.
If you still have the same issue, visit a Samsung Service Centre to get it checked out by a tech.
https://www.samsung.com/ca/support/service-center/
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08-10-2025 03:42 PM in
Galaxy Z
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08-11-2025 08:21 AM in
Galaxy ZHi rimka,
That code doesn’t appear to match any standard Samsung system message and may be triggered by a third-party app or service.
As suggested by RedDogRabbit, we recommend performing a factory reset without restoring via Smart Switch, then changing all passwords and enabling 2-Step Verification or Passkey security for added protection.
If the issue persists after the reset, please visit a Samsung Service Centre for a full diagnostic using the link above.
Thank you.
