Software update fix?

[raider1989]

My current phone (Galaxy Z Fold 6) still not able to charge through cable since update (UI 7.0, Android version 15) over a month ago. Any idea when this will be fixed?

I have tried various suggestions and nothing apart from wireless charging but that is a slow charge.

[Helenna]

Hi raider1989,

We're really sorry to hear you're still facing this issue with your Galaxy Z Fold6 following the One UI 7.0 / Android 15 update.

Just to better understand the situation:

• Was your device charging normally via cable before the update?

• Have you tried using a different USB-C cable and adapter (preferably original Samsung ones)?

• When you plug in the cable, do you see any charging indicators like a lightning bolt icon, charging sound, or vibration?

This will help us narrow down whether the issue is related to the update or something else.

[RedDogRabbit]

You might want to run the Diagnostics for the USB Charging Port. It sounds like that might be the issue? 

Open the Samsung Members app & Click on Support & Diagnostics.

See if you get any error messages?

If you do, then you should probably visit a Samsung Service Centre to get it checked out by a tech. 

https://www.samsung.com/ca/support/service-center/

[ethan123]

So what are you going to do today

[ethan123]

😮