Original topic:

Order delay

(Topic created on: 07-18-2024 10:35 AM)
1264 Views
Deeezzyyy
Expert Level 1
Options
Galaxy Z
Different year, same old bs.

Always made sure to order right away when products launch.

And then my order gets stuck on "order accepted" and is being delayed. While others still ordering in the last few days gets their order switched to "ready to ship" right away.

Contacted the useless support and was just told the same old excuses, due to huge demande there is a shortage... yeaahhh sure.

Real disappointed once again 😑

Congrats to those who got their devices already tho!

For those curious, I ordered Fold 6 Silver 1TB and watch ultra titanium silver.
16 Comments
Helenna
Moderator
Moderator
Options
Galaxy Z

Hi Deeezzyyy,

We sincerely apologize for the inconvenience caused to you and sorry for the delay.

Kindly provide us with the details requested in the DM(direct message), so that we will check with the Online shopping team regarding the issue.

Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community and click on the Message icon at the top right (Samsung Members) >> Inbox >> Reply to the DM (Direct Message).

OR

Viewing your Direct messages Inbox from your device. On the Members app go to the Community tab. Click on your profile picture and username. Click on Direct message.

Thank you.

0 Likes
KOTS21
Active Level 10
Galaxy Z
Listen because you're the silver surfer doesn't mean you're going to get your items quicker than anyone 😂 all joking aside you're a returning customer and you always order early so the only thing I can say every launch stay patient and you'll get your stuff . I was shocked I got the flip that fast because it was a online exclusive color so my friend I hope you get your stuff sooner then later. Post when you get your items.
Deeezzyyy
Expert Level 1
Galaxy Z
Hahaha silver surfer has priorities dammit! 😂😂

Yeah I'm just gonna wait for sure. At this point can't do much else.

Just really disappointed that I hurried up and ordered quickly but still am hit with the "huge demande, shortage of stock" excuse while others might be ordering today and will get their stuff in the next few days.
KOTS21
Active Level 10
Galaxy Z
That's for both items? Because the silver fold isn't a special color
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Deeezzyyy
Expert Level 1
Galaxy Z
Yup. Fold and watch + free band are all just on "order accepted"
KOTS21
Active Level 10
Galaxy Z
Ok well I hope you get them soon 🙏
Nav99
Active Level 1
Galaxy Z

im in the same boat. the fold and watch + free band stuck on order accepted

-ACon-
Active Level 6
Galaxy Z
My watch and buds were supposed to be delivered today, but it has been stuck on ready to ship since last week.
Deeezzyyy
Expert Level 1
Galaxy Z
Ridiculous isn't it? Sigh