Original topic:

Recent app issue after one ui6

(Topic created on: 03-01-2024 02:42 PM)
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Alitahir
Beginner Level 2
Options
Galaxy Z

After updating to one ui6 way back in last November my recent app button is not working. It gets better for a day or two then again stucks. Have tried everything except for a factory reset, clearing cache, repairing app, anything I could find on the Internet, even a update came and yet didn't solve SmartSelect_20240302_034127_Gallery.gifthis issue. Any lead would be appreciated 

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3 Comments
RedDogRabbit
Expert Level 5
Galaxy Z

What device? 

The One UI V6.0 update has nothing to do with the issue you are experiencing. 

Things to try:

  1. Boot into Recovery & Wipe Cache. 
  2. Open the Samsung Members app & Click on Support & run the Diagnostics for the Touch Screen. See if you get any errors? 
  3. Go to Settings > Display >  Navigation & see if switching from "buttons" to Swipe & back again helps?

2nd last resort, backup your device with Smart Switch & Factory Reset.

Last resort, visit a Samsung Service Centre to get it checked out by a tech. 

Al-001
Active Level 7
Galaxy Z
You tried reparing the app, can you try to uninstall the app, reboot, then reinstall the app? After updating to one UI6, I have uninstalled/reinstalled few apps already for fixing similar app issues.
Day_Walker
Active Level 10
Galaxy Z
What IS the said App?
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