Original topic:

Samsung galaxy z fold 4 WiFi Failing to connect

(Topic created on: 12-02-2023 12:20 PM)
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Pumpkin01
Active Level 1
Options
Galaxy Z
I noticed yesterday that my samsung wifi was tu4ned off and tried to turn on multiple times in failure. I tried rebooting the phone, but it didn't help. When I turned on airplane mode, the wifi slider would go to the on position, but there was still no wifi. So I did a safe mode start and tuned off airplane mode. I tried to connect wifi, but still nothing, then did a recovery mode, and it fixed the issue for a while. Now my wifi is connected to the home wifi but after a few minutes my wifi is disconected not turned off like before but I can't see all my networks. All my other android devices are connected to my wifi. I ran a samsung diagnostic, and it says the correct number of networks nearby, but when I ask it to show, it won't. If anyone can help with the issue, it would be much appreciated.
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13 Comments
RedDogRabbit
Expert Level 5
Galaxy Z

Don't know if you said that you Reset the Network Settings? 

If you didn't try that: Settings > Search "Reset" and Select "Reset Network Settings" & Reboot.

See if that fixes the issue for you? 

Still having an issue, open the Samsung Members app & Click on Support & Phone Diagnostics, Run the Diagnostics for WiFi. See if you get any error messages? 

 

Pumpkin01
Active Level 1
Galaxy Z
There were no error messages. I did reset the network settings
Pumpkin01
Active Level 1
Galaxy Z
Now, after my last safe mode + recovery mode, wifi hasn't disconnected for the last 6 hrs
Helenna
Moderator
Moderator
Options
Galaxy Z

Hi, Just to confirm after performing the above steps are you still facing the problem ?

If yes, I request you to please "Back up" the device and perform Factory reset by using the below link and check the issue.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

Pumpkin01
Active Level 1
Galaxy Z
Thanks, I will try this. It happens when I close my phone. Is this a hardware issue?
Pumpkin01
Active Level 1
Galaxy Z
I did the factory reset, but nothing has changed. Now, I can't seem to be able to turn on wifi at all no matter what I do.
doobydude
Active Level 7
Galaxy Z
I read this is happening even for the fold 3. Which just happened to mine except mine cant detect ANY wifi networks at all. Although when I press the thing in wifi settings 8 times it turns on wifi labs and when I do that I'm able to connect to wifi for about a minute at most and the. The phone crashes and restarts and the wifi is unable to turn on or connect to anything.
Pumpkin01
Active Level 1
Galaxy Z
Same
doobydude
Active Level 7
Galaxy Z
I made a post but nobody has answers
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