Original topic:

Galaxy Book2 Pro 360 i7 not sleeping correctly

(Topic created on: 10-22-2022 10:14 AM)
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GeekyGirl_CGY
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I'm wondering if anyone else is experiencing an issue where their laptop isn't going to sleep correctly.

When I close my lid, my power plan is supposed to put the laptop to sleep to help conserve battery power. I find that I still hear sounds out of the speaker when someone pings me on my Teams app, and the cooling fans are still going. I have other laptops that this isn't an issue on, and they go to sleep just fine. 

I was working on the computer one morning before going to school, closed the lid, took an hour bus ride to school, and when I took my laptop out of the sleeve it was super hot. It hadn't gone to sleep, and the cooling system was working overtime because of it being in such a closed space. It eventually cooled down, and I had no issues with it working, but I know from experience that long term overheating will burn out components.

I have had to change my power plan to "hibernate" when I close the lid to make sure that it doesn't do that again. But that defeats the purpose of why I like the "sleep" feature so much. The only difference between shutting it down and hibernate is the fact that it saves my applications when it hibernates, but it takes the same amount of time to power on from both states.

I haven't got anything spectacular running on the laptop that should cause this, it's still factory loaded with a few developer applications and Chrome. 

Other devices that connect to the laptop through Phone Link/Bluetooth are my Samsung Galaxy Note 9,  my Samsung Galaxy Tab S6 and my Logitech M720 Triathlon mouse. When travelling between locations, I use the power switch to keep my mouse from doing silly things.

I am hoping someone might have some suggestions on what is causing this issue and how to resolve it.

Thanks in advance.

2 Comments
Nylah
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Hi, we would like to inform you that please follow the given steps:

1)Open Power & sleep settings -(On your PC, click the Start menu in the task bar. Begin to type Edit power plan and click it when it appears).

2)Adjust your Screen and Sleep settings- (Choose your desired time for both Screen and Sleep depending on whether the PC is plugged in or running on battery power).

3)Change advanced power settings -(If your Screen and Sleep settings are already how you want them, but are not working correctly, click Change advanced power settings).

4)Change the sleep power options- (In the Power Options window, click to expand the Sleep node. Click and expand Sleep after. Click On battery (Minutes) and then change the minutes. If the time is already what you want, change it to another time, and then change it back. Do the same for Plugged in. When finished, click Apply, and then click OK).

5)Contact Microsoft -(This function is completely controlled by Windows. If you still have issues after performing the previous steps, contact Microsoft for further assistance).

Ray1
Expert Level 2
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I do not have the same device as you but have noticed when this happens on my laptop rebooting the device fixes the not going to sleep problem

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