Galaxy Pro 360 Goes to lock screen after 1 minute idle

[Anonymous]

This issue has been absolutely the most annoying thing I've ever had to deal with. No matter what settings select in the power settings, after 1 minute of inactivity my laptop screen goes black and boots to the log in screen. The fingerprint sensor also does not work anymore, I can't even edit the option to enable it. I have tried every solution listed online. Clean install, safe mode application disabling, custom power mode settings using reg edit, and no matter what I do, after 1 minute of inactivity, the screen goes black and makes me log in again. Yes I have everything set to "never", I've done literally everything, but the issue still persists. What a horrible waste of $2,000 plus dollars, if this issue isn't resolved I'm throwing this thing in a bonfire.

[Nylah]

Hi, we appreciate your efforts in performing the necessary troubleshooting steps to resolve the issue.

As you have tried everything but the issue is still there, we suggest you to perform back up and  reset by following the steps in the given link.

https://www.samsung.com/ca/support/computing/samsung-laptop-recover-or-restore-or-reset/

[lds914]

My laptop does the same thing and it is driving me crazy as well.  It has done this since Day 1, so I am frustrated that the only options are to do a factory reset or send it in for repairs. :(

[mdoose]

Try this:

Change Display lock/timeout to 15-min, 900 is the number of seconds
o    powercfg.exe /SETACVALUEINDEX SCHEME_CURRENT SUB_VIDEO VIDEOCONLOCK 900
o    powercfg.exe /SETACVALUEINDEX SCHEME_CURRENT SUB_VIDEO VIDEOIDLE 900

o    powercfg.exe /SETDCVALUEINDEX SCHEME_CURRENT SUB_VIDEO VIDEOCONLOCK 900
o    powercfg.exe /SETDCVALUEINDEX SCHEME_CURRENT SUB_VIDEO VIDEOIDLE 900