Original topic:

a8 sound problems

(Topic created on: 09-01-2018 05:46 AM)
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RyanGonzalez
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is anyone else getting audio problems with there a8? mine cuts off.
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Is it happening with a specific app? More details is always useful - Did you use the Diagnostics available here on Samsung Members app to test the Speaker?
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RyanGonzalez
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I didn't use the diagnostics. and it's for all apps
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Can you describe more detail about "cuts off"? ie: Does it just stop at any volume setting - Does it sound like static etc
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RyanGonzalez
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so basically what happens is the audio would be perfect, no problems and from time to time the audio will stop playing for a second and come back. once it starts going it wont stop.
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Try the Diagnostics and see what the results are - It's difficult to start looking for a solution when you don't know if it's a hardware issue or a software problem?
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RyanGonzalez
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the diagnostics said it's normal. but I think its faulty hardware.
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If you believe that it's hardware - Samsung Service Center is a good idea - You can always see if a Factory Reset will resolve the issue - Remember to backup your device before if that's what you decide to do.
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RyanGonzalez
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ok. thanks I'll go there if the problem occurs again
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marksydhom
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I haven't had any problems with the sound before
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