a8 sound problems

[RyanGonzalez]

is anyone else getting audio problems with there a8? mine cuts off.

[Shaggyskunk1BLM]

Is it happening with a specific app? More details is always useful - Did you use the Diagnostics available here on Samsung Members app to test the Speaker?

[RyanGonzalez]

I didn't use the diagnostics. and it's for all apps

[Shaggyskunk1BLM]

Can you describe more detail about "cuts off"? ie: Does it just stop at any volume setting - Does it sound like static etc

[RyanGonzalez]

so basically what happens is the audio would be perfect, no problems and from time to time the audio will stop playing for a second and come back. once it starts going it wont stop.

[Shaggyskunk1BLM]

Try the Diagnostics and see what the results are - It's difficult to start looking for a solution when you don't know if it's a hardware issue or a software problem?

[RyanGonzalez]

the diagnostics said it's normal. but I think its faulty hardware.

[Shaggyskunk1BLM]

If you believe that it's hardware - Samsung Service Center is a good idea - You can always see if a Factory Reset will resolve the issue - Remember to backup your device before if that's what you decide to do.

[RyanGonzalez]

ok. thanks I'll go there if the problem occurs again

[marksydhom]

I haven't had any problems with the sound before