Ask An Expert 4 - General Questions Thread!

[Jeremy_from_Samsung]

Hey Samsung Members,

This is a reminder for the upcoming Ask an Expert event, happing RIGHT NOW! For those who are not familiar with this, the Ask an Expert is a time where any community members can submit questions and have a live response from experts! This time, there's no theme to this event - if you have ANY questions related to Samsung Products and services, bring them tomorrow and we can give an answer!

The event begins at 4PM EST sharp - and ends at 5PM EST. 

All the remainding questions from after the event will not be answered live. Instead, it will be answered later.

Format:

• Please post one question as a “Comment” in this discussion thread
• The moderator will use the ‘reply’ function in the comment to your answer question based on the Expert panels’ input
• Only one reply per comment will be made during the event – if there are follow up questions please send them to the Moderator afterwards and we will ensure you get more info!

Some suggestions to keep things moving:

• Please allow a moment or two for your comment (question) to be replied to – we may need to leverage the knowledge of one or two people in the room to create a clear and accurate reply
• Please do not flood the forum with multiple comments (questions) – let’s give every Member a chance to ask – per above, we will be happy to continue replying during the days following the  event
• Please follow our community guidelines at all times

For now, the thread is now CLOSED.

[joyfl1]

how do I transfer s memo from my old s4 to my new s10e. It didn't work on smart switch

[Wisdomtooth]

I'm not getting any sound with videos being sent by family members all other videos ok ... any recommendations please?

[diamond1414]

how do you add or take away items from the pull down menu

[fyrwoman]

I received my new phone for Christmas Samsung active 2 and cannot receive calls or texts and I've made sure the airplane mode theatre mode and do not disturb our off can anybody help me out

[pete12345]

why is my BMO Mastercard not recognized by Samsung Pay?

[papeye20]

Hi I bought a Samsung Galaxy airbuds on boxing day but I was so disappointed with how low this volume is and the audio quality is also a disappointment....I turn up my volume all the way but the airbuds is still low...the AKG wired earphones that came with my s9+ is way louder and way better Audio quality...my question is - Is it possible for Samsung to release an update for the buds to make it louder? 

[jsnook]

Still no fix for ALL THE APP INSTALL PROBLEMS., what's up with this ? it's been an ongoing problem for 6+ months with nothing about empty promises from Samsung and useless call to
To them just to be told to " factory reset, uninstall app and re install, that's not working. Were aware of the problem and it is being worked on . A fix will be available in the next few weeks "
VERY UNHAPPY AND DISAPPOINTED WITH SAMSUNG.

[jsnook]

SM-R805W

[maryum]

hy !! after the recent update my incoming call volume is really low please hell me through it

[soccerdad]

I have an A50, just wondering if there is another security update to be released? Current security update is October 2019.