Original topic:

Bluetooth not connecting

(Topic created on: 11-25-2022 03:58 PM)
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Briscoe89
Active Level 1
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Have a problem need help with - my Sony WH-1000XM5 headphones have been connected to my Samsung TV for 4 months with no issue. TV model is a 2021 NeoQLED so is latest tech.  Yesterday the connection was lost, now when I reconnect there is no sound coming through, only a loud static noise and after 5 seconds the connection drops out. Have reset headphones and tv and re-paired the connection. - didn’t help. Headphones work fine with other TVs I have in the house. Likewise, other headphones and wireless earbuds work fine with the tv in question. This problem has me stumped. Any ideas?

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plum117
Active Level 3
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Same for me see my post stating same problem: https://r1.community.samsung.com/t5/smartthings/samsung-tv-q70a-bluetooth-pairing-crash-with-sony-he...

The best is to call and chat with Samsung support and ask to escalate the issue to developers
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SSSufree2024
Beginner Level 2
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Samsung needs to hire new developers! When are they going to fix this issue? Anyone has a solution yet.
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