camera scene optimiizer

[sam22444]

hi ,I have samsung galaxy a71 .my camera scene optimizer doesnt work.I have tried every solution. .phtotos taken are so poor without scene optimizer. anybody have a soution ,plz let me know

[RedDogRabbit]

What's "every solution" that you tried? 

[sam22444]

resetting phone ,camera,,cleaned cache,

[RedDogRabbit]

Clean the Lens 

Check the Camera & Sensors using Diagnostics on Samsung Members / Support / Phone Diagnostics?

 

[Helenna]

Hi sam22444, just to confirm have you turned on the screen optimizer disabled in the settings?

Please follow the steps by RedDogRabbit and check the diagnostics on the Samsung members.

Also, we request you to generate error report by following the below steps:

Tap and hold on samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.

An expert from the Samsung Members team will try and respond to the report as quickly as possible.

[sam22444]

thnku helenna for your guidence.