Original topic:

camera scene optimiizer

(Topic created on: 02-07-2023 01:58 PM)
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sam22444
Beginner Level 2
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hi ,I have samsung galaxy a71 .my camera scene optimizer doesnt work.I have tried every solution. .phtotos taken are so poor without scene optimizer. anybody have a soution ,plz let me know
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RedDogRabbit
Expert Level 5
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What's "every solution" that you tried? 

sam22444
Beginner Level 2
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resetting phone ,camera,,cleaned cache,
RedDogRabbit
Expert Level 5
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Clean the Lens 

Check the Camera & Sensors using Diagnostics on Samsung Members / Support / Phone Diagnostics?

Screenshot_20230207_174111.jpg

Helenna
Moderator
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Hi sam22444, just to confirm have you turned on the screen optimizer disabled in the settings?

Please follow the steps by RedDogRabbit and check the diagnostics on the Samsung members.

Also, we request you to generate error report by following the below steps:

Tap and hold on samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.

An expert from the Samsung Members team will try and respond to the report as quickly as possible.

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sam22444
Beginner Level 2
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thnku helenna for your guidence.
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