Original topic:

Delete data

(Topic created on: 10-01-2023 02:02 AM)
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Ivanborzic
Beginner Level 2
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Hello, I had to change the email address on my Samsung account, was my old one hacked? as I changed the address, all data was deleted from samsung pass, samsung zdravla.. Is there any way to get it back, since the profile remained the same, only the address was changed..

 

Best regards.

2 Comments
RedDogRabbit
Expert Level 5
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Don't think that it's possible, to recover the data that was tied to a different email address.

Only thing that I can think of, would be use the old email address, see if you can login again, and look to see if there's an option to download the data?

What makes you think that your old email address was hacked? While anything is possible, it's extremely unlikely. 

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Helenna
Moderator
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Hi, Unfortunately we cannot get it back however please follow the steps as suggested by the RedDogRabbit and check if it works.

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