My 2 yr old dryer suddenly has a crack in the drum and makes a thumping sound. This seems to be a recurrent quality issue in Samsung dryers as you can find from a simple search that there is a lot of people complaining about the same problem. I called your customer assistance and was surprised by the response: " repair and pay this yourself"and "you can claim any damages to your clothes". As a reliable company, Samsung should take responsibility for the products that hard working people buy from them. Im still paying for this appliance that I bought at Best Buy and I expect to receive proper assistance for this issue, please contact me.
I have the same issue, Dryer is 2.5 years old. I can understand if it is 5-10 years old but seriously!?! It seems like this is a pretty common issue for these dryers and something should be done. I will not be recommending any Samsung products in the future. Very poor and cheap product and even worse costumer support for a common issue on Samsungs end.
I called Samsung Support recently about this exact same issue on my unit (Model number: DV45H7000EW/AC). I can't believe it! Exact same thing at the exact same place. The crack appeared in the back of the drum where the rollers are placed. We noticed it when the dryer started making a thumping noise and ripped clothes and sheets.
I was told the same thing as you, wmontreal, by the first level of support. The second level told me to call a service center to diagnose the problem. She was clear that Samsung would not pay for the diagnostic fees but they might do something about the parts and labor once they get the report from the service center. This is very frustrating because we're kept in the dark whether Samsung will back their product or not. It sounds like they don't believe me and they won't acknowledge it is a recurring issue with their dryers.
I'm appalled Samsung would suggest this is a "type of damage". From the evidences (many people having the exact same issue), it sounds like a manufacturing defect or planned obsolescence.
We bought it in December 2015, so it is less than 5 years old.
Here are my own pictures:
I saw something in the back of my dryer today that I thought might be lint but when I leaned it it was a big crack that looks just like everyone else here's , I think there must be a defect in these dryers Samsung. My brother is an attorney for the BBB, I'm going to ask if we have any recourse since you don't seem to be standing behind your product even though it's a Recurring issue , why isn't there a recall
