So my hubs thought he got a update but I'm thinking samsung thinks he got a new phone and now he cannot get into his phone because they're sending the verification code to the "new samsung device". is there a way to cancel this or do I need to take it to a Verizon store?
Sorry to hear this issue from you. This can happen when Samsung detects the phone as a "new device" due to account or system changes.
In this case, since access to the Samsung account is restricted and recovery options aren’t working, your best course of action is to visit your nearest Verizon store. So that they can verify ownership and assist you accordingly.
