Original topic:

How can I get Samsung Easy Print app?

(Topic created on: 08-10-2020 09:46 PM)
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MaxineKL
Beginner Level 2
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My Samsung M2885FW printer stopped printing PDFs from my laptop and also won't print anything from my android9 phone via wifi direct.  How can I fix this? I can't access Samsung Easy Print, and the Samsung Experience app doesn't have these options and doesn't even recognize my printer.  Thanks

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MaxineKL
Beginner Level 2
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p.s. I did manage to set up the printer's wifi, but it still won't print.  A youtube tutorial says you have to hit a WPS button on the router as well as on the printer, but there's no such button on our router.  Any ideas?  Thanks

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Cassidy
Expert Level 5
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Hi MaximeKL

 

Everything is explain here but sometime you need to use a printer cable for the installation when your router does'nt have a WPS button. Try reinstalling your printer with the new softwares and drivers on PC or install Samsung Mobile Print  from Google Play Store on your Android device.

 

https://support.**bleep**.com/ca-en/product/samsung-xpress-sl-m2885-laser-multifunction-printer-seri...

 

H P seems a problem in the link , replace beep by H P 

HP was a bad word for SamsungHP was a bad word for Samsung

 

 

 

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Rebekka
Moderator
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Hi MaxineKL,

Please follow the steps from the link shared by Cassidy. If you are still having any issues, Please visit HP website: www.support.hp.com to input the printer details (Model, Serial Number) and acquire a case number to talk to HP support by calling 1-855-709-2202. Samsung printer support is managed by HP now and they would help you further to fix the issue.

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