Original topic:

Looking for help with Samsung Cloud

(Topic created on: 12-04-2022 09:39 AM)
239 Views
midnightoil
Beginner Level 2
Options
Others
Hello there I am looking to find out information regarding Samsung cloud and how the access it. My story is I had a phone a Samsung Galaxy stolen from me about 2 years ago during the pandemic. I bought a new phone a Samsung A50 before the pandemic started and during the pandemic my Samsung Galaxy was just sitting there with video and pictures that were still on it that I was going to transfer to a portable terabyte. Since the phone was stolen I have lost all those pictures and videos of my children during their high school years. And I don't know if I had actually backed it up to Samsung Cloud or if it was automatically backed up during the time that I had that phone. So if my pictures were backed up how do I access Samsung Cloud to find out if all those pictures and videos are there if somebody can help me with that please and thank you?
0 Likes
2 Comments
RedDogRabbit
Expert Level 5
Others

Unfortunately, Samsung Cloud discontinued support for Gallery Sync June 2021.

If you used Google Drive, or some other Cloud backup, you may have some luck 🤞🏻 

Helenna
Moderator
Moderator
Options
Others

Hi, we are sorry to inform you that Samsung Cloud will no longer support Gallery Sync.

As suggested by RedDogRabbit, if you have backed up your pictures to Google Drive or any of your personal storage you can try to back up.

0 Likes