Messages not downloading

[Members_mPNAhGm]

Spoiler

Hi all I was wondering if you can help me. I have a messaging app which works great until a couple days ago. My messages come through no problem but now if anyone sends me a picture it wont download. I tried different people but still dosnt work. I have gone through all the settings but cant seem to find the problem 😕 

[Ray1]

You need mobile data turned on to download mms which pictures are

Check if this is turned on

[Members_mPNAhGm]

1. I had turned it on but then I get charged for data and I use only WI-FI unless I am missing something. 

[Helenna]

Hi, can you please let us know that have you tried the above steps. Is your issue resolved?

[Samsung_Ben]

Hi Members_mPNAhGm, if you are using Samsung Messages app, you may these two solutions:

1. Clearing Samsung Messages' cache:
   1. Go to Settings
   2. Click 'Apps'
   3. Search for the Samsung Messages app and click it
   4. Click 'Storage'
   5. Then click 'Clear cache'
2. Wiping the system cache partition:  
   1. Turn off the device
   2. Press and hold the Volume Up key and side key (commonly known as power button)
   3. When the phone vibrates, release the keys
   4. Recovery menu will appear, and select "Wipe cache partition" (you may use the volume keys to navigate the menu and side key/power button to select)
   5. Wipe cache partition will begin

Additionally, we recommend checking with your device's carrier if this issue is related to their network. 

[Helenna]

Hi, If you're experiencing issues downloading messages on your device, try these steps:

1. Check your internet connection.
2. Ensure you have sufficient storage space.
3. Restart your device.
4. Clear the cache and data of the messaging app.
5. Update your messaging app and the device's software.