Moisture in charge port

[jaclynw]

Hey guys. I'm not sure if anyone else has had this happen but for 2 weeks now my phone says there's moisture in the charge port, but my phone or charger hasn't come in contact with any moisture. I can only charge my phone wirelessly now and have done everything to try to remove this but nothing is working. Has anyone had this happen??

[RedDogRabbit]

If you're certain that the USB port is dry, try this:

Go to Settings > Apps & Toggle "Show System Apps" (middle right is the Toggle) >  Click "okay" & Search for "USB Settings" > Select it & Scroll down to Storage and Clear Cache & Reboot.

Another thing you can try is Toggle Off Fast / Super Fast Charging & Back on again. 

[Helenna]

Hi, please check the Diagnostics on the Samsung Members app and see if you find any issues with the USB Charging port on your device. 

Samsung Members app >> "Get Help" >> Diagnostics & "Cable Charging" & "USB Connection".

If still there's a problem, then you might need to get the device examined by the Samsung authorized service technician.

To know the nearest Samsung authorized service center, please visit the link given below.

https://www.samsung.com/ca/support/service-center/