Original topic:

My smart tag beeps 4 times after replacing battery - does not connect to phone

(Topic created on: 07-07-2023 02:09 PM)
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Mike_from_AZ
Beginner Level 2
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My battery died in my smart tag as I tried to replace the battery but only get four beeps every time I put in a new battery.  I tried three new batteries thinking maybe the batteries may be dead but all three were new (bought them today)  I did all the reset instructions and still nothing.  Also I couldn't find anything online about what the 4 beeps mean.  Any ideas??

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RedDogRabbit
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If you Open SmartThings and Click on the 3 Line menu > Click on "All Devices" and select the Smart Tag, you should be able to view the Smart Tag's battery level.

What do you see? 

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Mike_from_AZ
Beginner Level 2
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The original battery was dead, so when I couldnt get the smart tag to reconnect I followed the instructions to remove the tag from smart things, so I can't get in to check it.  

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digital4
Beginner Level 2
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If your smart tag beeps four times after replacing the battery and doesn't connect to your phone, it could indicate a few potential issues. Here are some troubleshooting steps you can try:

  1. Check battery installation: Double-check that the battery is inserted correctly, with the positive (+) and negative (-) sides aligned properly. Improper battery installation can prevent the smart tag from functioning correctly.

  2. Reset the smart tag: Some smart tags have a reset button or a specific reset procedure. Refer to the user manual or manufacturer's instructions to find out how to reset your smart tag go for it. Performing a reset can often resolve connectivity issues.

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Helenna
Moderator
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Hi, just to confirm have you tried the above troubleshooting steps provided by digital4?

Can you please let us know is your Smart tag issue is resolved?

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Mike_from_AZ
Beginner Level 2
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Sorry for the delayed response, I got frustrated and put it on the shelf for bit.  No the steps did not work.  Reset will not work.  Press/hold the button for 5 seconds while putting the battery in gave the 4 beeps.

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Samsung_bZ0dBlW
Beginner Level 2
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I was having same problem. 

1. Hold down button and insert battery. 

2. Takes more than 5 seconds, more like 30 seconds.

I almost gave up but after 30seconds it came back alive and phone detected it.