Original topic:

Samsung fold not show wifi list available

(Topic created on: 10-28-2023 06:49 AM)
664 Views
L1ndo
Active Level 1
Options
Others
The past 2 days I noticed my phone doesn't connect or show the normal list of available wifi in the are unless I restart the phone. But then when I fold open the phone while on wifi it disappears and then I have the same problem again. Just wondering if anyone has had or is having this problem.
0 Likes
6 REPLIES 6
RedDogRabbit
Expert Level 5
Others

Try Resetting the Network Settings. 

Go to Settings & Search for "Reset". 

0 Likes
L1ndo
Active Level 1
Others
I will try that thank you for the information and I'll let you know if that works.
L1ndo
Active Level 1
Others
Unfortunately that didn't solve the problem but I still appreciate the advice.
Helenna
Moderator
Moderator
Options
Others

Hi, I appreciate your efforts trying the necessary troubleshooting steps.

I request you to please follow the steps in the given link and check.

https://www.samsung.com/ca/support/mobile-devices/how-to-troubleshoot-a-galaxy-phone-that-wont-conne...

0 Likes
L1ndo
Active Level 1
Others
Thank you for the information, however following these steps still did not fix the problem. Still then to restart the phone and when I fold the phone open the wifi list disappears and no wifi is in the list. I would have to power off the phone and close the phone in order to find any wifi on the list
0 Likes
Helenna
Moderator
Moderator
Options
Others

Hi, as you have tried all the necessary troubleshooting steps, i request you to please "Back up" the device and perform Factory reset by using the below link and check the issue again.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

If your phone is still having issues after performing a reset, please visit a Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/

0 Likes