New 2022 The Frame 50” TV does not detect movement which is supposed to wake the TV when in Art mode. Samsung support could offer no solution and didn’t even seem to understand that this was a feature for this tv. Service technician says it is a software issue that will be addressed in next update - we have been waiting for a software update since October. Just called Samsung support again - still no resolution. We have turned off night mode and motion sensitivity is set on high. Can anyone offer a solution?
Great to see a follow up to this member's issue, from Samsung's Canadian team, AND with a possible solution!
This is encouraging to see, and hopefully Samsung Canada support, will continue with this rarely seen level of support, as opposed to the "one reply & gone" approach we've been used to seeing & hearing about 👍🏻✨
I would think that you have manually checked to see if there is any update available?
"Using your TV's remote, navigate to Menu, then select Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit."
Really the only other things I can think of, either get a service tech to come to your home to check it out, or take it to a Samsung Service Centre to get it checked out by a tech?
Called technician in November and they deemed it pointless to do a service call because they said it was a software problem that will be corrected with the next update. My problem is that there is still no update and I don’t know when/if there will be one. Meanwhile my warranty clock is still running.
Thank you for being patient with us in anticipation of the new software update!
You reported an issue related to Art Mode not turning off. New software will be released soon, so you can either update software manually by downloading it from the link below and update by USB, or wait until the new software is posted online for automatic update (in about 2-3 weeks).
As repair is not required, this repair request will be closed and the software update should fix the problem. Please let us know once you update and test it!
Great to see a follow up to this member's issue, from Samsung's Canadian team, AND with a possible solution!
This is encouraging to see, and hopefully Samsung Canada support, will continue with this rarely seen level of support, as opposed to the "one reply & gone" approach we've been used to seeing & hearing about 👍🏻✨
Oops - a little too hasty and optimistic about the fix. Motion detection worked only once after software update, and now it no longer recognizes motion. Just a black screen when you walk in the room. Aaaargg.
