Microsoft 365 Basic - How Do I Upgrade Subscription?

[Day_Walker]

Hi there. Within Smasung Benefits, there is the most popular and longest running benefit which is Microsoft 365 Basic for 6mths free and $2/mth thereafter. Great deal and I signed up. 

Now after understanding the service and wanting to edit my documents, there seems to be absolutely no way I can upgrade despite the vague directions: 

Not directly in PlayStore where the subscription is registered and linked to, 

Not in OneDrive app via my account, 

Not via M365 web portal either. Nothing and nowhere at all. 

Would you be so kind as to reach out the appropriate Samsung Team. Have someone that's registered the basic Microsoft 365 on Android via playstore and has gone through the steps verify that an upgrade CAN be done and update the steps please? 

Thanks in advance.

[RedDogRabbit]

You should be able to find what you're looking for, in MS 365 itself.

Go to IT'S Settings & the option to subscribe should be there. 

[Day_Walker]

Unfortunately this doesn't work.

Not in PlayStore nor directly via any browser when I sign in 1st or after at the point of selecxting Manage Subscription - there is absolutely no offer nor way to change.

[Helenna]

Hi, just to confirm after performing the above steps are you still facing the problem ?

[Day_Walker]

Unfortunately this doesn't work.

Not in PlayStore nor directly via any browser when I sign in 1st or after at the point of selecxting Manage Subscription - there is absolutely no offer nor way to change.

[eric4561]

If you know the solution please share it with me also.

[Day_Walker]

I'll let you know if Iget a solution. I´ve also engaged Google Support.

[RedDogRabbit]

Just open Microsoft 365 > Go to it's Settings & Click on "Help & Support", it will open a website in your browser

No idea why you are "engaging Google support", it's a Microsoft product.  

[Day_Walker]

Unfortunately that too on mobile did not work. 
But I found a solution 😄

[Day_Walker]

Found an all around Solution: 

I logged into my Microsoft 365 portal URL: portal.office.com

1. Selected my account icon at the top right-hand corner, then My Account. 

screenshot: M365_1

2. You'll reach the main page where it points you to 'Microsoft 365 Basic' with text below it stated Purchased from Google Play and a 'Manage' button to the right of this listing. This is NOT what we want as we cannot upgrade the existing subscription from Google - their blaming the developer (aka Samsung) not allowing an upgrade which is partially false. 

screenshot: M365_2

What you WANT to do next is go to the grid menu on the top left-hand corner of the site - its the same menu that allows you to access other M365 cloud apps, herein you'll select OneDrive. 

3. From here OneDrive page, you can select the sprocket/gear icon near the top-right hand corner of the site. From its drop down you can now see 'Upgrade' and as I learned in Elementary School French class 'le voila' (there it is). 

From here you can choose to upgrade paying for the full year or monthly. 

Note: even those your payment card may already be saved Microsoft will still ask for your payment credentials as they'll immediately bill you and this will remove you from the M365 Basic plan. 

PS: At least I know now how to do this yet i may hold off for January 17TH's S24 series announcements and deals. IF the trade-in upgrade from S23 to S24 is really GOOD and Samsung + Microsoft allow a deal for better monthly/yearly rates for M365 Personal/Family I may go with that. If not then I'll upgrade just my M365 basic to Personal at that date.