Can anyone tell me why I am unable to change my country from India to Canada in my Samsung Account? I moved to Canada and living here since 5 years and last year I bought S22 Ultra. I bought Samsung phone so I can take advantage of trade ins and other offers when I want to upgrade my phone. But strangely I am getting offers for India not for Canada because my country is still India in my Samsung account. I bought my S22 Ultra in Canada and wanted to get offers in Canada.
Why Samsung is restricting us to change the country? This is just rediculous. It should be a simple update option.
I have a similar issue. My country in the phone is wrong and it is locked. Some apps that I need to use in the country I live are not available because of it. I also can't launch online promo campaigns on social media and it negatively effects my work.
Hi, to change the country on the Samsung Account, please follow the below steps:
https://account.samsung.com Sign in >> Contact us >> Fill in request form with title 'Request for change of national information'.
Please note that:
If you change the account country, then all the history of what you purchased in the previous country will disappear (e.g. Galaxy Store, Points, etc.).
This is not a Samsung account limitation.
Purchase details are managed by each country under separate service policies.
