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Original topic:

Unable to use reward points to pay

(Topic created on: 12-14-2021 11:25 AM)
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Rob148
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Hi, I've been trying to use my reward points to make a purchase on the samsung website. I have logged into my account and have sufficient points however I don't get the option to redeem the points as a payment option.

Can anyone advise how I can use my reward points.

Cheers
Rob

1 Solution


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SamsungLaura
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Hi @Rob148, our team just confirmed that the issue has been fixed. Please try to purchase again and let us know how you go! And thank you again for bringing this to our attention.

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SamsungLaura
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Good afternoon @Rob148, thanks for reaching out. Would you be able to send me an email with the following details so that I may look into it:

To: members.au@samsung.com

Subject: SamsungLaura - Samsung Reward Points

Details: Full name, phone number, and email address associated with the Samsung Reward Points. 

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Rob148
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Hi Laura, have sent the email in with these details, my email is the same one I use for this account.

Cheers
Rob
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Rob148
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Hi, has there been any update on this? I was advised I would be contacted in 3-5 business days a week ago and still haven't heard from anyone and would like to use my points in the current sale.
Cheers
Rob
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SamsungLaura
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Hi @Rob148, I apologise for the delay. I've reached out to our team who have confirmed it's still being looked into. Rest assured our team will reach out as soon as possible. 

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Rob148
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Hi Laura, is it possible to just be provided with a voucher for the value of my points that I can use now? I'd like to use it in the current 30% off sale. Cheers Rob
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SamsungLaura
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Hi @Rob148, I will look into what options are available.

Are you able to post a screenshot of the checkout where there is no points redemption, and a page that indicates you have reward points? 

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Rob148
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Hi Laura, please see attached I'm logged in and I believe my point balance should give me roughly $60 credit based on 1 cent per point per the terms and conditions of the rewards program. Cheers Rob Screenshot_20211221-100556_Samsung Members_1201_1640041556.jpgScreenshot_20211221-100955_Samsung Members.jpg
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SamsungLaura
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Thanks @Rob148, could you also confirm which product(s) you were looking to purchase?

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Rob148
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Hi Laura, I was looking to buy a 25w fast charger and a wireless charger per the attached screenshots.
Thanks Rob Screenshot_20211221-142505_Chrome.jpgScreenshot_20211221-142554_Chrome.jpg