Solved! Go to Solution.
Hi @Rob148, our team just confirmed that the issue has been fixed. Please try to purchase again and let us know how you go! And thank you again for bringing this to our attention.
Good afternoon @Rob148, thanks for reaching out. Would you be able to send me an email with the following details so that I may look into it:
Subject: SamsungLaura - Samsung Reward Points
Details: Full name, phone number, and email address associated with the Samsung Reward Points.
Hi @Rob148, I apologise for the delay. I've reached out to our team who have confirmed it's still being looked into. Rest assured our team will reach out as soon as possible.
Hi @Rob148, I will look into what options are available.
Are you able to post a screenshot of the checkout where there is no points redemption, and a page that indicates you have reward points?
Thanks @Rob148, could you also confirm which product(s) you were looking to purchase?