Secure Folder - Unusable Scaling in DeX

[nickthaskater]

When trying to use Secure Folder in DeX, the contents of the folder (apps) are scaled way too large and it is not possible to scroll to see the full list or otherwise interact with the apps outside of the "overscaled" areas. 

This did not used to be a problem, and only happened after the September or October system update for my Note 10+. I have tried uninstalling the Secure Folder and reinstalling it but there is no change in behaviour.

Secure Folder works normally outside of DeX.

Here is an example of how large the icons are, and you can also see how oversized the selection dots are within the icons: 

This makes it impossible for me to do work on DeX as I cannot access the apps I need since they are scaled out of view. 

[Georgine]

Hi, I suggest you to try the wipe cache partition by following the instruction below and check if the issue got resolved.

Turn off the device.

Press and hold the Volume Up key and the Bixby / Power key.

When the Android logo displays, release both keys.

An 'Installing system update' message may show briefly before the Android Recovery menu options appear.

Press the Volume down key several times to highlight "Wipe cache partition".

Press Bixby / Power key to select.

Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.

When the process is complete, the Reboot system now is highlighted.

Press the Bixby / Power key to restart the device.

[nickthaskater]

Yup, I've done that along with the option to repair apps. No difference.

[Georgine]

Hi, Safe mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or by the device. Follow the below steps to start the device in Safe Mode. 

First, completely power off the Tablet.

Then, power on the Tablet, and when the Samsung logo appears, press and hold down the Volume Down key.

If done correctly, "Safe Mode" will display on the bottom left corner of the screen.

Once you're in Safe Mode, check for the issue.

To exit Safe Mode, simply restart your Tablet and it will reboot normally.

Note: You can also enter Safe Mode by pressing the Power key, touching and holding the Power off icon, and then touching the Safe Mode icon.

[nickthaskater]

I did a complete factory reset and the issue remains. This is something that is wrong at the OS level to do with Secure Folder and its compatibility with DeX that came about over the last couple of system updates. Hopefully you can flag it to the development team to specifically examine Secure Folder being used within DeX. Thank you.

[BMWRider01]

I have the same problem which has been like this on my Fold2 since the Android 11/OneUI 3.1 upgrade earlier in the year.  No issue prior to the upgrade from Android 10 on the same phone.

[nickthaskater]

Thanks for sharing. Glad it's not just me - seems like an actual software issue.

[Georgine]

Hi, Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).

[nickthaskater]

Thanks for the help, Georgine. I've replied to you DM with additional information.

Please note there are now two other users in this thread expressing the same issue.

[Georgine]

Hi, You are welcome. I appreciate your concern for others. I have messaged them for the details.