Secure Folder - Unusable Scaling in DeX

[nickthaskater]

When trying to use Secure Folder in DeX, the contents of the folder (apps) are scaled way too large and it is not possible to scroll to see the full list or otherwise interact with the apps outside of the "overscaled" areas. 

This did not used to be a problem, and only happened after the September or October system update for my Note 10+. I have tried uninstalling the Secure Folder and reinstalling it but there is no change in behaviour.

Secure Folder works normally outside of DeX.

Here is an example of how large the icons are, and you can also see how oversized the selection dots are within the icons: 

This makes it impossible for me to do work on DeX as I cannot access the apps I need since they are scaled out of view. 

[nickthaskater]

Hi Georgine - any update on this getting fixed in a future update? Thank you.

[Georgine]

Hi, since am not able to DM you for a few details. So, I suggest you to contact Text We Care (932 273) or Live chat support by using the below link so that they will help you with the available options.

www.samsung.com/ca/livechat

[champaqui]

Same issue here note 20 ultra,  tried what Samsung support said once but doesn't work. 

Definitely a bug.

[nickthaskater]

Thanks for sharing! Definitely seems like a bug at the OS level and not an individual user issue. You're the third other person I've seen now with this issue in the last 2 days.

[Georgine]

Hi, Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).

[Lunkwill]

I am seeing the same behavior on the Galaxy Tab S7+. This makes Secure Folder completely unusable in Dex.

[Georgine]

Hi, Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).

[thomasduong]

I am also experiencing the exact same issue, on Tab s6 lite, android 11, one ui 3.1

[Georgine]

Hi, since am not able to DM you for a few details. So, I suggest you to contact Text We Care (932 273) or Live chat support by using the below link so that they will help you with the available options.

www.samsung.com/ca/livechat