Original topic:

Samsung Health not working after android update

(Topic created on: 04-11-2021 01:39 AM)
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irlisalisa
Beginner Level 2
Options
Samsung Health

I previously used a Samsung Galaxy phone but have now been using a OnePlus6T for a couple of years.  I was happy that I was able to transfer Samsung Health to the new phone and I have been tracking my blood pressure there at my doctor's request.  The app updated today and now it wants me to accept new terms, OK, no problem. It then says "Can't Set Up App" and "Samsung account session expired.  Sign in to Samsung account again." OK, but then it crashes.  I have logged into the samsung account I previously used on my new phone but that doesn't make a difference.  I have backed up the Samsung Health app from my old Samsung phone and transferred it to the new phone and tried to restore using the same app as the old phone but it crashes just the same using the old app.  I have read that I should delete the app from the new phone and try a fresh install but I am afraid that I will lose all the data.  Please help!

13 Comments
LaJollaSal
Beginner Level 2
Samsung Health

This worked for me.

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spancha
Beginner Level 3
Samsung Health

Thanks - this worked, after half a day of frustration!

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Paras1991
Beginner Level 2
Samsung Health

I also have same problem on my oneplus. But below thing works for me,

Clear Data for the App --> Uninstall App --> Boot to Recovery Mode --> Clear Cache from there --> Reboot the Device --> Then again Install the Latest app from the play store. And app gonna work fine.

 

 

 

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Anonymous
Not applicable
Samsung Health

1. Download old apk (android 6 version).

2. Install the apk.

3. Turn off vpn (if any)

4. Run the app. It should work just fine.

5. Login to your account via the app (it should pull your account automatically)

6. Now update this app via playstore or galaxy store.

7. The latest app will run just fine.

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