I'm not sure how/what happened, but my Secure Folder is now empty. I haven't changed phones or had to do any kind of factory reset.
I believe there may have been phone operating system updates and possibly a Secure Folder app update, but nothing that informed me that I could/would lose thw data in my folder. I don't recall the exact time I was last in my Secure Folder, as I don't have to access it often.
Has anyone else experienced this? I know for certain I didn't delete everything in there myself. I'm at a bit of a loss, and disappointed if I lost that information because of an update that I was not told would affect my data.
We are really sorry to hear about the situation with your Secure Folder and understand how concerning that must be, especially if you didn’t make any changes yourself.
If you haven’t already, we recommend checking the following:
Samsung Cloud backup: If you had backup enabled for Secure Folder, you may be able to restore your data.
My Files inside Secure Folder: Sometimes files may appear hidden if they're not indexed correctly after an update.
App settings inside Secure Folder: Make sure the apps you were using (e.g. Gallery, Notes) are still installed in the Secure Folder — missing apps can make it seem like data is gone.
