Original topic:

Smart tracker cannot be find by the Galaxy Find network - only by my own phone (when in range)

(Topic created on: 01-04-2023 12:46 PM)
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michaeldk
Beginner Level 2
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Smartthings

Hi!

I just got two smart tags (not the + versions). When leaving them in very crowded places - e.g. next to a road where hundreds of cars passed in the 1.5 hours I waited - the tag is not being detected / found by any Galaxy device. Only when my own mobile phone comes in range with bluetooth enabled, it is finally listed as 'found by a galaxy device'. Smartthings Find shows them perfectly, history works, but yeah, only if my own phone gets near enough 😕

I'm unsure how to go from here. Thanks for any advice!

1 Comment
Nylah
Moderator
Moderator
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Smartthings

Hi, we would like to tell you that please follow the steps in the given link to learn more about the "Samsung Galaxy SmartTag".

https://www.samsung.com/ca/support/mobile-devices/galaxy-smarttag-usage/

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