Hi, This is called 'GDPR" (General Data Privacy Request)".
It can be initiated by the user from the app itself.
Once done, all the data related to Smart Things will be deleted and the time frame is within 48 hours.
The associated Samsung account will not be effected though.
However, we request you to reply to us in DM (Direct Messaging) with below information so that we can forward it to our team for review.
2. Email Address:
3. Smartthings device model numbers:
4. Email address associated with Samsung account:
Please check the direct message by following the below instructions and reply to us with the requested information.
Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).
Viewing your Direct messages Inbox from your device.
- On the Members app go to the Community tab.
- Click on your profile picture and username
- Click on Direct message.