Been trying to warranty 2 defective smart tag 2 and spent 45 minutes with the link provided here and gave all the required information. Then was told it was going to a different department and now I have submitted the documents 3 times now with no response between each email. I have to initiate a new response every day to get anyone to respond. If they think I am going to let this go they got another thing coming. This has me doubting any further Samsung purchases in the future.
I had an unusual experience a few years back when I bought my wife a smart watch and it left a red mark and blisters the shape of the watch on her wrist. She went to her doctor and was told she was allergic to the brass charge contacts but the contacts are gold. When I contacted Samsung because we were concerned why that was happening they immediately put us in contact with there legal department.
