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Original topic:

Nearby Share suddenly unusable?

(Topic created on: 02-07-2024 02:53 PM)
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wartooth
Active Level 1
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Ever since the february One UI update, nearby share has become unusable. When transferring files betwen my S23 U and Tab S8+, Regardless of network quality or network type, its constantly failing or permanantly stuck on zero progress.
Since I updated my phone to One UI 6.1, ive only succesfully transfered 1 file, and that was after letting it sit for about 15 minutes.
The tab S8+ obviously doesnt have the update yet.

I have reset the network settings on both devices, restarted both devices, and checked for any and all updates in the apps Im trying to sharenwith. 
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Helenna
Moderator
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Hi, I request you to please submit request at Samsung members app.

Please follow the below steps.

1 Launch Samsung Members app.

2 Tap on Support and Scroll down the screen and select Error Reports.

3 Choose a category below.

4 Make Sure That Send System Log Data is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Details.

Samsung_Ben
Community Manager
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Hi wartooth, you may also try clearing the 'Quick Share' app cache on both devices. You can do this by going to 'Settings', 'Apps', then with the sorting filter, toggle on 'Show system apps', search for  'Quick Share', then click 'Storage', click 'Clear cache'. If the issue still persists, you can repeat the same step but instead of clearing the cache, you can click 'Clear data'. 

If problem is still unsolved, you may report the error via Samsung Members, as suggested by Helenna. 

Please let us know if the problem still occurs. 

wartooth
Active Level 1
Solutions & Tips
Clearing the cache seems to have fixed it. Thanks for the help
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Solution
Samsung_Ben
Community Manager
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Hi wartooth, glad that your issue is now fixed! Kindly click 'Accept as Solution' if you find the solution helpful. 

Z5FlipClaude
Beginner Level 2
Solutions & Tips
I just purchased a new Samsung z5 flip phone. Very disappointed to find out that I personalized text sound can't be assigned to my individual contacts like I had set up in my previous Samsung Z3 Flip. Can this feature be added?
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