Resolved! Solved

Original topic:

S24U S-Pen problems

(Topic created on: 01-30-2024 07:15 AM)
2914 Views
Kaler
Active Level 6
Options
Solutions & Tips
Anybody else having problems with s24 ultra S-pen. I tried this diagnose from here with s Pen, just moved it across the screen line by line, it just stopps working and have to do it pressing a little hard. And it's hard to use it at an angle. Have to hold it directly straight on the screen.
image


33 REPLIES 33
Kaler
Active Level 6
Solutions & Tips
🤣🤣, hopefully magsafe isnt the the problem otherwise alot of people are gonna be mad
Solution
Techhead
Active Level 4
Solutions & Tips
It's been mentioned that MagSafe messes with the S-Pen. That we already know.
I just did mine. No issues anywhere, but I did have to press a bit. That's prob my screen protector causing that though.
0 Likes
Kaler
Active Level 6
Solutions & Tips
Okay, good to know, I have installed a screen protector yet but thinking about one
0 Likes
GG2
Expert Level 3
Solutions & Tips
Magsafe is a problem especially with ESR as their magnets seem to be stronger and the issue is more apparent if you have magsafe accessories on your phone. I bought the ESR case but dark (smoke) one because it looks good imo and i also don't use the spen much so not bothered by it at all.
0 Likes
Kaler
Active Level 6
Solutions & Tips
Yeah , I dont use it that much either, but when I ran the diagnostic, I thought it was aisuue with the phone
0 Likes
GG2
Expert Level 3
Solutions & Tips
Did you test it without the case ?
0 Likes
Kaler
Active Level 6
Solutions & Tips
Yup, It works way better
0 Likes
GG2
Expert Level 3
Solutions & Tips
Good. 👍
0 Likes
Samsung_Ben
Community Manager
Options
Solutions & Tips

Hi Kaler, as Techhead explained, external magnetic interference will affect the S-Pen capability, particularly through its effect on the display digitizer's magnetic field. 

If you find Techhead's explanation useful, kindly take a moment to click 'Accept as Solution'. Thank you Techhead for your help.

GG2
Expert Level 3
Solutions & Tips
Nice to know i had nothing to do with finding the cause. 🙄 😉