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Original topic:

Freebie redemption

(Topic created on: 07-26-2023 07:15 PM)
129 Views
Jerah18
Active Level 3
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Support
Is it me or is anyone here also having problem with freebie redemption? 
My freebie is pending for shipping for 2 months now. 
I have emailed them earlier this month and they responded that there's a surge of freebie redemption. I sent a follow up email just this week and no response. 🥺 


Samsung has now posted watch 6 but i havent got my watch 5 yet.🥲 
7 Comments
TeamGalaxyRene
Moderator
Moderator
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Support

Hello there! Jerah18,

This experience should not be happening to you!

Let me help you now by providing me a reference # (no personal details) here so I can expedite and follow-up with the dedicated team. Rest assured that your redemption status will be updated through your registered email addresses and or registered mobile phone.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
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Jerah18
Active Level 3
Support
Hi. How can i provide you the reference number? I did posted the reference number once and they told me not to post it here.
TeamGalaxyRene
Moderator
Moderator
Options
Support

Hello Jerah18,

If that is the case, please use the below channels in order to know the status of your redemption.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

I am more than glad to assist you.

0 Likes
Jerah18
Active Level 3
Support
Done chatting the agent. Thank you
Support
Is this resolved already?
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Jerah18
Active Level 3
Support
Hi. Yes! I had not received an update from samsung (the samsung site tracking was also not showing any update) just got surprised after receiving a text from a courier for delivery.
Support
Great to hear! Enjoy your Watch 5!
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