Freebie redemption

[Jerah18]

Is it me or is anyone here also having problem with freebie redemption? 

My freebie is pending for shipping for 2 months now. 

I have emailed them earlier this month and they responded that there's a surge of freebie redemption. I sent a follow up email just this week and no response. 🥺 

Samsung has now posted watch 6 but i havent got my watch 5 yet.🥲 

[TeamGalaxyRene]

Hello there! Jerah18,

This experience should not be happening to you!

Let me help you now by providing me a reference # (no personal details) here so I can expedite and follow-up with the dedicated team. Rest assured that your redemption status will be updated through your registered email addresses and or registered mobile phone.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[Jerah18]

Hi. How can i provide you the reference number? I did posted the reference number once and they told me not to post it here.

[TeamGalaxyRene]

Hello Jerah18,

If that is the case, please use the below channels in order to know the status of your redemption.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

I am more than glad to assist you.

[Jerah18]

Done chatting the agent. Thank you

[summeRamirez]

Is this resolved already?

[Jerah18]

Hi. Yes! I had not received an update from samsung (the samsung site tracking was also not showing any update) just got surprised after receiving a text from a courier for delivery.

[summeRamirez]

Great to hear! Enjoy your Watch 5!