I deleted most of my confidential data but forgot to delete some of my passwords. The staff did not reset the phone in front of me so I'm kinda worried about identity theft and hacking after the repairs. The staff told me that they will need to know my password for the repairs. Since the photo of the official receipt is also in my gallery, they also took note of the file name. Is this really necessary? Should I be worried?
We are sorry to hear about your experience with the service center staff that were unable to assure you the proper procedure on handling your device while being repaired. Rest assured that our staff are oriented to handle sensitivity data while being aware of the existing privacy laws.
Thank you for raising such an issue and concern, so we can better serve you. In order for us to escalate the issue to the dedicated team, you may contact us via our online Samsung Customer Care support channels below.
