cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S20 Plus Pink Line

(Topic created on: 05-23-2023 04:13 AM)
117 Views
EzkLokin
Active Level 2
Options
Support
Update on my situation. Di parin acknowledged ni samsung na merong issue with their s20+ devices. Spoke to one of the VOC rep to get approval for a free of charge screen replacement and was declined and offered to have a discount as only. Mag offer ba kau ng discount kung ndi niyo alam na kasalanan nio ang naeexperience naming mga consumer?
4 Comments
Cefiro
Active Level 10
Support
Common problem and similar experience, just read the discussion here:

https://r1.community.samsung.com/t5/galaxy-s/annoying-green-line/td-p/21832217
0 Likes
Support
1st step

Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Display".
Step 4. Describe the problem in details and SEND.

2nd step
call or chat samsung support

3rd step

bring your device nearest samsung service center.
0 Likes
Khaled75
Expert Level 5
Support
Bring it to a Samsung Service Center to have it checked.
TeamGalaxyRene
Moderator
Moderator
Options
Support

Hello EzkLokin,

We are sorry to hear about your experience with your Samsung Galaxy S20+ having issues with the pink line on screen.

Also, your expectation with the VOC team regarding the free of charge repair on your device, that seems to be have lapsed. As we seek your understanding in this regard, the promo discount is a limited offer only for some select devices so your device can be restored to the optimum performance with a reasonable prices for labor, service and parts replacement. In the meantime, I highly recommend bringing your device to the nearest Samsung authorized service center in your area so they can start assessing it and provide solutions to restore it.

https://www.samsung.com/ph/support/service-center/  

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

 

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
0 Likes