my screen is not responding to my fingers

[sharonoLomukoro]

My tablet just all of a sudden stopped responding to my fingers, only the S-pen,it's so annoying that the dexterity and interaction tab in the accessibility tab does not have the option to reset this.

[sharonoLomukoro]

P.S: I've tried the power off solution that someone shared in the community, it didn't work, same with the parental control solution, my tablet doesn't even have that installed, so it's obviously not from there.

[RedDogRabbit]

I don't know if Samsung's Diagnostics work for Tablets, but if it does, you could try that. 

Off hand, if Rebooting did not work, I'd likely just Factory Reset. Happened with a friend of mine & a Factory Reset fixed it for her.. 🤞🏻

[sharonoLomukoro]

Ohk...Thank you ceru much, i truly appreciate your help. How do I find samsung diagnostics?

[sharonoLomukoro]

*very

[RedDogRabbit]

Samsung Diagnostics is in the Samsung Members app. 

Click on "Support", (bottom right when you open the Samsung Members app) & Click on Phone Diagnostics. 

[Nylah]

Hi, as suggested by the RedDogRabbit please follow the below link to back up the device and perform Factory reset on the device, it will solve your issue.

Here is the link.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

Thank you RedDogRabbit for your suggestion.

[sharonoLomukoro]

Alright. Thank you very much.