Original topic:

my screen is not responding to my fingers

(Topic created on: 08-17-2023 05:24 AM)
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sharonoLomukoro
Active Level 1
Options
Tablets

My tablet just all of a sudden stopped responding to my fingers, only the S-pen,it's so annoying that the dexterity and interaction tab in the accessibility tab does not have the option to reset this.

7 Comments
Tablets

P.S: I've tried the power off solution that someone shared in the community, it didn't work, same with the parental control solution, my tablet doesn't even have that installed, so it's obviously not from there.

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RedDogRabbit
Expert Level 5
Tablets

I don't know if Samsung's Diagnostics work for Tablets, but if it does, you could try that. 

Off hand, if Rebooting did not work, I'd likely just Factory Reset. Happened with a friend of mine & a Factory Reset fixed it for her.. 🤞🏻

Tablets

Ohk...Thank you ceru much, i truly appreciate your help. How do I find samsung diagnostics?

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Tablets

*very

 

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RedDogRabbit
Expert Level 5
Tablets

Samsung Diagnostics is in the Samsung Members app. 

Click on "Support", (bottom right when you open the Samsung Members app) & Click on Phone Diagnostics. 

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Nylah
Moderator
Moderator
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Tablets

Hi, as suggested by the RedDogRabbit please follow the below link to back up the device and perform Factory reset on the device, it will solve your issue.

Here is the link.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

Thank you RedDogRabbit for your suggestion.

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Tablets

Alright. Thank you very much.

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