Original topic:

One UI Update 7 Samsung Galaxy Tab A9+ Bugs

(Topic created on: 06-17-2025 05:20 AM)
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Cody_G_Smith
Active Level 2
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Tablets
Hey, so ever since I updated my Samsung Galaxy Tab A9+ to One UI 7, it's been acting up, in youtube, it brings up the search bar in video on it's own, plays different videos on it's own, and while I was in the sounds menu in settings, it selected a notification tone on it's own twice, and this has only started since the update.
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Helenna
Moderator
Moderator
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Tablets

Hi Cody_G_Smith,

We’re sorry to hear that your Galaxy Tab A9+ has been experiencing unintentional touches and erratic behavior since the One UI 7 update. Issues like the YouTube search bar opening on its own or notification tones being selected without input may point to a ghost touch or software input issue.

Please try the following steps:

Boot into Safe Mode to check for third-party interference. 

  • Press and hold the Power button, then tap and hold Power off until you see Safe mode.

  • Once in Safe Mode, test YouTube and the Settings menu.
    If the issue doesn't occur, a third-party app may be the cause.

Run Touch Diagnostics via the Samsung Members app > Support > Diagnostics > Touch screen

Clear Cache Partition (no data loss)

  • Power off the tablet

  • Press and hold Power + Volume Up until the Samsung logo appears

  • Use volume buttons to highlight Wipe cache partition and confirm with Power

  • Reboot

Check for App & System Updates: Ensure all apps (especially YouTube) are updated from the Galaxy Store or Play Store

Go to Settings > Software update > Download and install to ensure you’re on the latest patch

We appreciate your patience and will work to get this resolved as soon as possible.

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Ujjwaldhiman
Beginner Level 1
Tablets

Hello moderator I am experiencing issues with my samsung a9 plus tablet since 7.0 update it is not showing task bar , battery percentage and there is no home button in the screen when ever I restart it , it does not respond for a couple of minutes  is this an update bug and if it is please tell me when samsung is going to give another update to fix this 

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Cody_G_Smith
Active Level 2
Tablets
I reset the tablet to factory and that seems to have fixed the issue.
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Tablets
Did you check your Google Account it might be the Personalize settings over there.
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Cody_G_Smith
Active Level 2
Tablets
I'm not sure how personalization settings makes the tablet load videos on it's own without me touching the screen
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