billgama
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10-09-2020 05:01 AM in
Tablets
Tab a 10.5
3 Comments
keagan
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10-09-2020 06:34 AM in
TabletsHi billgama, Is this only happening when using the headset? Could you please let us know the model of the headset you are using? I suggest you to use another headset and check if you are experiencing the same issue.
billgama
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10-10-2020 03:47 AM in
Tablets
yes! I have sony headset and a samsung headset. Youtube sound is Ok but other streaming is distorted sound ,unlike before. everything is great sound before.
keagan
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10-10-2020 06:34 AM in
TabletsHi billgama, I suggest you to please perform wipe cache partition by following the instructions below and check if the issue got resolved.
- Turn off the device.
- Press and hold the Volume Up key and the Home key, then press and hold the Power key.
- When the device screen displays, release all of the keys, then press and quickly release the Power key
- 'Installing system update' will show for about 30 - 60 seconds, then a 'No command' Android will appear before showing the Android system recovery menu options.
- Press the Volume down key several times key to highlight 'wipe cache partition.'
- Press Power button to select.
- When the wipe is complete, 'Reboot system now' is highlighted.
- Press the Power key to restart the device.