Original topic:

Active 2 overheat warning after Samsung repair.

(Topic created on: 03-29-2021 03:09 PM)
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AtlAlien
Active Level 1
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Wearables
Hi everybody. 

Just wanted to ask if anyone has had any luck fixing the overheating warnings on the Galaxy watch Active 2. 
The watch just came back from Samsung and they replaced the battery, logic board and connector. When setting up the watch I did not restore from back up. 

Should I call Samsung for another repair or is there anything I can try before sending it in again? 
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Halston
Moderator
Moderator
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Wearables

Hi AtlAlien,
We suggest you to contact the live chat support so that they will help you with the available options.
Here is the link for live chat support: https://www.samsung.com/ca/livechat
We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery.

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