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10-03-2022 06:34 AM in
WearablesHi Samsung,
Each time I use my buds Pro even for just a day, I get an ear infection. My doc gave ear drops and initially thought this was due to water in ear. I have a ticklish feeling in my ear canal, with secretion and flakes in the morning. I discontinued the buds, moved to bose headphones and the ear drops cleared the infection in few days.
I cleaned the buds pro, put them aside for few days and swapped the cushion pad. When I was super clear my ear infections were gone, I began using the buds pro again and the infection returned the next day.
I followed the above process for the 2nd time, cleaned the buds pro, discontinued the use, got rid of ear infection and again, just a few hours of use and my ear canal start itching, followed by oily secretion and flakes the next day. I am 100% convinced, something in my buds pro is causing this issue.
I need help to understand what is causing this? I have other in-ear wired headphones that have cushion pad just like buds pro but they do not cause any infection.
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10-03-2022 08:03 AM (Last edited 10-03-2022 08:06 AM ) in
WearablesI don't use my Buds pro anymore for the same exact reason.
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10-03-2022 07:04 AM in
Wearables
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10-03-2022 07:35 AM in
WearablesHi BikuMatre, we sincerely apologize for the inconvenience caused to you.
We kindly request you to contact our Live chat team, so that they will escalate the issue to our higher team and they will help you further.
Please visit the link given below to contact our Live chat team.
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10-03-2022 08:03 AM (Last edited 10-03-2022 08:06 AM ) in
WearablesI don't use my Buds pro anymore for the same exact reason.
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10-03-2022 08:18 AM in
WearablesJabra elite active 65t / 75t no such issues 😉
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10-03-2022 09:57 AM in
WearablesHI Helenna,
Will contact Samsung Support and see how that goes.
Thanks
