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03-20-2025 12:00 AM in
Wearables
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03-20-2025 03:54 AM in
WearablesHi RafaelEnzo,
We understand how concerning unexpected battery drain can be, especially when your Galaxy Watch Ultra has been performing well before.
If you haven’t made any recent changes to settings, this could be due to a background process, a or a temporary system issue. Please try the following steps to optimize battery performance:
A simple restart can resolve temporary issues. Press and hold the Power button until the Samsung logo appears.
Check battery usage. Navigate to Settings > Battery to see if any specific app or function is consuming more power than usual.
Optimize Battery Settings: Disable Wi-Fi, GPS, and Always-On Display when not needed. Reduce screen brightness: Settings > Display > Brightness. Close unused background apps by swiping up and clearing them.
If you recently installed an app and notice a battery drain, try uninstalling it.
Ensure your watch is running the latest software by going to Galaxy Wearable app > Watch software update.
If the issue persists, you can try a factory reset after backing up your data (Settings > General > Reset).
Please let us know if the above steps worked for you and get back to us if you need any further assistance.
Thank you.
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03-20-2025 11:12 AM in
WearablesOr just back up the watch and reset it.
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03-20-2025 11:17 AM in
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03-21-2025 08:22 AM in
WearablesHi RafaelEnzo,
It’s great to hear that your watch is performing well after the restart. Please continue monitoring it over the next few days to ensure everything stays consistent.
If you notice the issue again, we recommend the following steps:
- Check for updates: Ensure your Galaxy Watch and Galaxy Wearable app are running the latest software.
- Reset the watch cache: Use the Galaxy Wearable app to clear cache or reset background settings if needed.
- Monitor app usage: Some third-party apps may consume more power than usual, especially if they’re syncing data in the background.
Please reach out to us if you need any further assistance in the future. We're glad to assist you!
Thank you.
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04-16-2025 07:14 PM in
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04-16-2025 07:18 PM in
Wearables