Resolved! Solved

Original topic:

sleep mode

(Topic created on: 02-18-2021 04:40 PM)
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pinkice
Active Level 1
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Wearables
My watch suddenly stop showing the stages of sleep....it use to show up in detail via a bar graph about each sleep mode...light sleep, deep sleep and no sleep...now it just says asleep for x amount of hours and couldn't get sleep records from phone....can anyone help? I've already done factory reset and everything is updated

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Solution
pinkice
Active Level 1
Wearables
so sorry, I found out why....I have the Samsung active 2
I had to go onto my Samsung health app on my phone itself and activate it there....should I delete my question?

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5 REPLIES 5
keagan
Moderator
Moderator
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Wearables

Hi pinkice, Could you please let us know the model number of your Samsung watch.

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Solution
pinkice
Active Level 1
Wearables
so sorry, I found out why....I have the Samsung active 2
I had to go onto my Samsung health app on my phone itself and activate it there....should I delete my question?
keagan
Moderator
Moderator
Options
Wearables

Hi pinkice, Glad to know that you figured out the issue by yourself. I can accept your comment as solution if you allow me so that it could help others with the same query.

pinkice
Active Level 1
Wearables
absolutely you can use it
riffraff
Beginner Level 2
Wearables
why is my phone asleep
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