Watch 5 Redemption

[Members_5jhFcH8]

Recently purchased an S23 Ultra and it came with a bonus Watch 5,

Anyone know the rough time frame to receive these once they've been marked as shipped?

I haven't received any tracking numbers and no status change in 5 days, i know it does say it can take like 60 days.

[SamsungClaudette]

Hey @Members_5jhFcH8

You will receive an email with your tracking number after the sale Period has ended. Which is on the 30 of June. 

Kind Regards,
SamsungClaudette

[DjMikeyG29]

So we don't get the watch till July? Why not state that when we complete the redemption not you'll get it in the next 2 and a half mons(60days)

[DjMikeyG29]

Would it not be easier to include it with the phone upon purchase of the device

[cfafid]

Thank you

[twinspinner]

How do I claim the watch

[SamsungClaudette]

Hey @twinspinner

To receive the Gift, you must submit an Eligible Claim within the Redemption Period. Here is the link to do that. 

Kind Regards,
SamsungClaudette

[gracemccall]

Hi, could you please supply me with the link?

[SamsungClaudette]

Hey @gracemccall

Here is the link : https://www.samsung.com/au/offer/eofy-galaxy-s23/ 

Kind Regards,
SamsungClaudette

[cfafid]

I think I claimed my watch correctly but Samsung can't confirm this. No email confirmatiion, no tracking nothing, customer service can't tell me either! Does Samsung wait until the claim time is up to tell me I didn't order correctly?